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PAYG credit has disappeared

tonypreedy
Visitor

‎21-11-2022 07:23 AM

Logged onto my account and all my PAYG credit - data and voice - has disappeared. Says I have 0 of 0 for both. I've not used the large allowance I had. Anyone else had this problem?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎21-11-2022 08:59 AM

@tonypreedy  This account issue is being noticed as there are a few users on here reporting the same issue.  It might be worth calling customer services and requesting an account reset.   This started to happen after EE did a lot of account maintenance and unfortunately there don’t know what accounts are effected by it until reported. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-11-2022 07:05 PM

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Lou121
Investigator
Investigator

‎21-11-2022 08:40 PM

Yes same here on both of my accounts. Annoyingly my son's renewed last night but he couldn't use data today and had to buy an add-on.

0 Helpful