PAYG account set up from abroad

[Ololo4445]

Hi, I've recently switched from contract to PAYG as I moved out of the UK. The operator who helped me to close my contract said I should contact EE to open a payg account in the App. How do I open one there? I'm still logged in to the app, but I can't set up my payg. I can't call EE because I'm abroad.

[bristolian]

All EE pay-monthly contracts require 30days notice to be given before they are disconnected or transferred to PAYG. All new PAYG lines - which include migrations from pay-monthly - need to first be activated on EE's UK network before they will work abroad.

Did you allow this 30days notice, and use your new PAYG line in the UK before travelling abroad? Or were you already abroad when this changeover was scheduled? The latter won't work.

[Ololo4445]

I requested the switch back in February when I still was in the UK. My contract ended on 28 April and now I'm supposed to be on payg. I think my EE line works, because i received an OTP to login to this EE account and post this question. However, I haven't used my payg in the UK as I'm already abroad.

[Lesley_W]

Hi @Ololo4445 

Welcome to our community.

If you are still able to log in, is it just showing your now closed pay monthly account in there?

Lesley