@ms123 It’s not a legal requirement to give a receipt. This is totally different to an invoice which is a legal requirement as that’s a request for payment on a service provided and payment is now due. and that’s providing you are both VAT registered, i.e. it’s a business to business transaction.
Your only option is to call customer services and request a receipt of payment, but they are not obliged to give you one. If you require a receipt use the methods above that provide receipts at the time of transaction,
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Is It a Legal Requirement to Give a Receipt in the UK?
It’s important to understand that a receipt is different from an invoice. HM Revenue and Customs (HMRC) defines a receipt is “an acknowledgment of payment.” And no, you are under no legal obligation to give receipts. They are your clients’ or customers’ proof of purchase, and they can be really useful to you as a record of sales. It’s a good idea to give receipts once you’ve been paid, but it’s not a legal requirement. And other things, like bank statements, can be used as proof of purchase if there’s some kind of issue.”
use your bank statement if needs been
