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On Payg £15 and it has not renewed.

jaswri
Explorer

‎22-05-2024 12:32 AM

I've been on £15 a month payg for a couple of years now and it has worked without issue. This month though I topped up a day before I needed to and got a message saying I have £15 credit but on the day it was supposed to renew (21st May 2024) it hasn't renewed and I still have £15 credit but no data or anything.

0 Helpful
3 REPLIES 3
jaswri
Explorer

‎22-05-2024 12:39 AM

Same here. Due to renew £15 pack on 21st May. Topped up £15 20th May and got a message confirming that. Got a message on the day of renewal I need to top up within the next 7 days to keep the pack. I have topped up and the account is credited with £15 so take it out of that please. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎22-05-2024 02:51 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Try texting PACK15 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Katie_B
EE Community Support Team

‎22-05-2024 07:23 AM

Hi @jaswri. 

Thanks for coming here. 

Have you able to try texting NOW to 150?

Katie