Not easy

[BloodRayne1408]

Iam trying to link my new pay as you go SIM card to the app thing so I can top up and keep an eye on it but carnt without popping into a store and providing id ?? Really not easy to use the app very complicated online my nans 80 she wants a phone that makes calls not a poking by the Gestapo 

[James_B]

Hi @BloodRayne1408,

Welcome to the EE Community. 🙂

Where are you being asked to visit a store?

If in the app, please can you share the full message?

Thanks

James

[BloodRayne1408]

 just a screen grab 

[Leanne_T]

Hi there @BloodRayne1408 

Thanks for coming back to us. 

It looks like the account may not be fully registered with all your details, if you are unable to visit the store to confirm the details, please call the number provided and the team will get this sorted for you 🙂

Leanne.

[XRaySpeX]

In order to top-up try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.