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No data after top up

Dadtiwitiwa
Explorer

‎24-08-2023 03:36 PM

Hi, I topped up this morning but my account shows Zero data remaining and I have not used any.

4 REPLIES 4
Dadtiwitiwa
Explorer

‎24-08-2023 03:34 PM

Hi, I topped up this morning but my account shows Zero data remaining and I have not used any.

XRaySpeX
EE Community Star
EE Community Star

‎24-08-2023 03:48 PM

@Dadtiwitiwa : Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to Dadtiwitiwa

‎24-08-2023 03:58 PM

Hi @Dadtiwitiwa 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne 🙂

0 Helpful
Brooke25
Explorer
In response to Dadtiwitiwa

‎24-08-2023 06:01 PM

Did you top up by data pack or receipt
0 Helpful