No calls going through

Testarossa · ‎26-01-2023

This is ridiculous. I purchased an EE Sim card yesterday with 500 minutes. Got on line and registered with a card to top it off. Have not been able to make one phone call using this service. Every time I try to make a phone call it tells me the service is busy or the number can not be contacted or some other useless message. I can not call the Verizon customer service number to the US. I am locked out of my bank account, credit cards and business email because EE is useless and not accepting verification codes. I can not set up an esim with my US account because nothing is coming through. This is a nightmare. Is this just a useless service and I should go elsewhere for actual serivice?

Northerner · ‎26-01-2023

Hi @Testarossa

Are you in the UK? If not did you activate the SIM in the UK network?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Testarossa · ‎26-01-2023

I bought a sim card yesterday in the shop and I activated on line today. I just tried to call customer service on the EE account and it tells me every time that the number is busy - try again later - and then it hangs up. This is beyond frustrating.

Testarossa · ‎26-01-2023

Every call I make I get the message, "I'm sorry calls to this number are not being connected."

Testarossa · ‎26-01-2023

local call went through (UK) calls to US not being connected. Calls to EE's own customer service being told the number is busy or not available.

bristolian · ‎26-01-2023

Are you currently in the UK or are you abroad?

If you're in the UK, please text BALANCE to 150 and post the response on this forum exactly as it's written.

Any PAYG call allowance is only for calls within the UK, international calls will be chargeable separately and so require available credit. The same for calls to CS, they're 25p each on PAYG.

XRaySpeX · ‎26-01-2023

Calls to US numbers aren't covered in your pack allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Testarossa · ‎26-01-2023

First I tried to call my own UK number (and yes I am in the UK) and it dropped immediately.

Second I just got the card yesterday. It says my current balance as of today 12:12 is 10stg. You have 497 minutes unlimited texts and 19.8GB remaining until 25/02/2023 for your 10stg. pack. Your remaining data includes (no number noted here) of rolled over data. Your last top up was 20stg. on 25/01/2023 at 13:28

There is more but it is not relevant. I have not been able to use this service at all so where this money is being used is anyone's guess.

I was told when I got this sim card that I could make international calls. Isn't there a service in the UK where you can just get a regular international plan with a domestic plan? This just seems like an exercise in futility.

Testarossa · ‎26-01-2023

Apparently phone calls to EE customer service is not covered in my pack either.

I specifically asked for a pack that allowed international phone calls. It is a shame but this service appears to be useless for my needs.

Testarossa · ‎26-01-2023

Lucky for me I am getting a lot of Badges from EE - just not customer service or answers to my questions.