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New sim and can't pay for pack with credit

dante761
Visitor

‎21-07-2022 11:55 AM

Hi all

 

As the subject says. I've just arrived from overseas and bought an EE sim. It won't allow me to use my South African passport to buy packs so I bought a voucher for £20. I've inputted it and it shows in my credit now. I then go to purchase a £20 pack and it says success but doesn't take any money from the credit? Anybody help with this please?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎21-07-2022 12:31 PM

@dante761 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP