New sim and can't pay for pack with credit

dante761
Visitor

‎21-07-2022 11:55 AM

Hi all

 

As the subject says. I've just arrived from overseas and bought an EE sim. It won't allow me to use my South African passport to buy packs so I bought a voucher for £20. I've inputted it and it shows in my credit now. I then go to purchase a £20 pack and it says success but doesn't take any money from the credit? Anybody help with this please?

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XRaySpeX
EE Community Star
EE Community Star

‎21-07-2022 12:31 PM

@dante761 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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