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New debit card

MikeH5
Visitor

‎06-09-2022 12:09 PM

I have a new debit card.  I'm trying to change the card on my EE account details but if I select 'remove card' I'm warned that this will cancel my monthly top up.  I simply want to replace the old card with the new card and continue with the top up.  How do I do this please?

 

0 Helpful
22 REPLIES 22
Leanne_T
EE Community Support Team
In response to doxx

‎12-08-2023 10:56 AM

Hi @doxx 

In this case, please call us on 150 and the team will update your card details for you. 

Leanne.

0 Helpful
doxx
Investigator
Investigator
In response to Leanne_T

‎12-08-2023 11:22 AM

Why? Why cannot I update from the website?

0 Helpful
Leanne_T
EE Community Support Team
In response to doxx

‎12-08-2023 11:33 AM

Hi @doxx 

If this is not an option for you in your My EE, this would need to be looked into by our pay as you care team. 

Please get in touch to get this sorted 🙂

Leanne.

0 Helpful