New Sim Card

KJones69 · ‎25-06-2026

Hello.

I have ordered a new SIM card. It will cost me £1.50 when I next top up my phone £10. I was told the £1.50 will come off when I next top up, however do I need to pay £10 still or do I need to pay £11.50?

XRaySpeX · ‎25-06-2026

@KJones69 : You can't top-up £11.50. You could top-up £15 to cover both the £1.50 replacement fee & the £10 for buying your next pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Chris_B · ‎25-06-2026

@KJones69 It’ll come from your £10 top up. You topup £10 and £1.50 will automatically be taken from that £10

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎25-06-2026

@KJones69 : You can't top-up £11.50. You could top-up £15 to cover both the £1.50 replacement fee & the £10 for buying your next pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP