My pack didn't renew automatically

Ashley1101 · ‎16-12-2024

I have topped up my account but it didn't renew automatically.

Peter_W · ‎16-12-2024

Welcome to the EE Community 😊

If you haven't already, can you please try sending us a text with NOW to 150 to see if this helps activate the pack?
Peter

XRaySpeX · ‎16-12-2024

@Ashley1101 : Which pack did you have? I guess it was a £10 pack but what is it made up of?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Tetiana5 · ‎19-12-2024

Hi, I have the similar issue but in addition it says I don't have credit while clearly the credit is there. Texting to 150 didn't help.

Screenshot_2024-12-19-08-17-05-126_com.android.chrome.jpg

Alex_H · ‎19-12-2024

Hi @Tetiana5,

Welcome to the EE Community

What was the reply when you text NOW to 150 or PACK10 to 150 if it is the £10 pack you want?

Are you not able to purchase the £10 pack via your online account with your credit?

Alex

Tetiana5 · ‎19-12-2024

A response from 150 was that I don't have enough credit - which was not true as on my account the credit was 10 pounds this morning and when I have texted Balance to 150 it confirmed I have 10 (I have topped up yesterday - just for information). As it felt like a looped situation and texting Now didn't help I have found a number and called to a support and they've solved it for me.

Thanks.

Alex_H · ‎19-12-2024

@Tetiana5 Thanks for the update, I am glad to hear one of our guides helped get it resolved for you.

Alex