My pack didn't renew automatically

[Ashley1101]

I have topped up my account but it didn't renew automatically.

 

[Peter_W · Accepted solution]

Hey there @Ashley1101.

Welcome to the EE Community 😊

If you haven't already, can you please try sending us a text with NOW to 150 to see if this helps activate the pack?
Peter

[XRaySpeX]

@Ashley1101 : Which pack did you have? I guess it was a £10 pack but what is it made up of?

[Tetiana5]

Hi, I have the similar issue but in addition it says I don't have  credit while clearly the credit is there. Texting to 150 didn't help.

 

[Alex_H]

Hi @Tetiana5,

Welcome to the EE Community

What was the reply when you text NOW to 150 or PACK10 to 150 if it is the £10 pack you want? 

Are you not able to purchase the £10 pack via your online account with your credit?

Alex

[Tetiana5]

A response from 150 was that I don't have enough credit - which was not true as on my account the credit was 10 pounds this morning and when I have texted Balance to 150 it confirmed I have 10 (I have topped up yesterday - just for information). As it felt like a looped situation and texting Now didn't help I have found a number and called to a support and they've solved it for me. 

Thanks.

[Alex_H]

@Tetiana5 Thanks for the update, I am glad to hear one of our guides helped get it resolved for you.

Alex

[Oleksandr6]

similar. same situation. only I can't call. because I don't understand English

[Oleksandr6]

I topped up my package with £30 yesterday. It's not updating automatically today. Please do something.

[Oleksandr6]

Вчера я пополнил свой пакет на £30. Сегодня он не обновляется автоматически. Пожалуйста, сделайте что-нибудь.