Community Activity

Red nose donation

When I tried to send I get orange circle exclamation mark and when I click it says “could not send message”… there is a record above this from last donation to 70702 that did work. Is there a setting that stops me sending charitable donations?

GoMacKay by Investigator
  • 45 Views
  • 4 replies
  • 1 Helpful

Draytek Modem

HI - currently don't use my EE Router in the property as I have a Unifi setup, and currently am using a BT Openreach modem for the VDSL service - I'm looking to upgrade this modem to a Draytek V166 or V167, both of which are available on the EE shop,...

cm-mojo by Investigator
  • 130 Views
  • 12 replies
  • 0 Helpful

SIM Question

Hello, I bought an 8GB SIM card plus 500 minutes and unlimited texts. So there's no subscription, no out-of-bundle charges or other fees?

To23 by Investigator
  • 67 Views
  • 11 replies
  • 0 Helpful

Switching from sky to EE

I’ve switched from sky to EE and EE agreed to pay the early termination charge. I’ve sent over the letter confirming the early termination fee plus my final bill from as a PDF which shows the charges. EE have come back and said this is not the correc...

Ejp3662 by Explorer
  • 59 Views
  • 3 replies
  • 0 Helpful

Sim only upgrade

I currently have a sim only, I am in month 16 of a 24 month contract and I pay £33 a month at the minute, I am able to upgrade for free right now, I have seen the same sim only deal I am on now for £24 a month for 12 months then £48, 24 month contrac...

as1994 by Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful

Why do I need £20 spend cap to use my contract aboard?

I have an old contract which includes unlimited text, calls and 200GB data. I am entitled to use it in EU as I had it before brexit. I’ve checked with customer services and they confirmed this. However last time I went to Spain (I visit my parents ev...

Bootoo by Investigator
  • 77 Views
  • 9 replies
  • 3 Helpful

Get Sony Bravia to default to EE TV when I switch it on.

Pretty much the title. When I had a Sky Q box and turned it on, my Sony Bravia would turn on AND default to the Sky input. With EE TV Pro. I turn it on, Tv turns on but it stays on the Bravia Home Screen. I have to fiddle with the Sony remote to sele...

Cosmic68 by Investigator
  • 66 Views
  • 2 replies
  • 1 Helpful

Join the YouView research panel

Do you have an EE TV Box Pro, Mini or Apple TV device? If so, we want to hear from you.  Join MyView, a YouView lead TV research panel, to share your thoughts on your EE TV experience. Take part in polls and surveys to be entered into a free monthly ...

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JordanTA by EE Knowledge Specialist
  • 234 Views
  • 1 replies
  • 4 Helpful

Connection Dropping Out At The Same Time Every Day

Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...

ow259 by Investigator
  • 7509 Views
  • 140 replies
  • 34 Helpful

Digital home phone

I have just returned to EE my broadband started on 17th march my home phone was to start the same day, it is now 4 days later and still no phone after many phone calls i am now being told it could be another 3 days. i have checked through the EE app ...

GBY74 by Explorer
  • 62 Views
  • 2 replies
  • 0 Helpful