My Pay as You Go monthly pack has not renewed.

[XRaySpeX]

There ain't a "Manage Payment"! I keep telling you that. Why you keep harping on it? It doesn't exist!

Read my 2:49 PM post.

[dontwantjoin11]

No offence because I know your intention was to assist but do I now understand the situation correctly: I had until yesterday a subscription that I've had for many years, comprising txt, data and minutes multiplied by many boosts that accrued due to my holding the subscription for a substantial number of years, and that was for a mere £4.50 a month on standing order. That's now all gone, my nearest option now being a bog standard paltry txt, data and minutes at a tenner a month? Is that how it now stands? 

[Leanne_T]

Hi @dontwantjoin11 

How long ago did your pack last renew, was this over 30 days ago? 

Could you try texting NOW to 150 to see if this starts pack for you? 

Leanne.

[dontwantjoin11]

'There ain't a "Manage Payment"! I keep telling you that. Why you keep harping on it? It doesn't exist!

Really? You've never seen this then? (screenshot yesterday)

[dontwantjoin11]

'Could you try texting NOW to 150 to see if this starts pack for you?'

Thank you for the suggestion. Unfortunately such results in reply 'You must add credit to pay for your pack. Please top up at ...'

Somewhat bewildering sadly given that I am in credit currently.

[XRaySpeX]

NOW can only work on a pending pack you've already bought.

[XRaySpeX]

No, never! My same page ends in "Choose this pack":

Furthermore your page actually tells you that your £5 pack has been stopped on 12th Feb & confirms my initial theory that at some time you didn't let your legacy pack auto renew & for that reason you can't get it back. In fact in all this time (25 posts) you hid this crucial info. from us that would've immediately led to an explanation of the solution of your issue.

It also confirms that you are not paying it by SO but by a direct bank card.

Very flummoxing!

[dontwantjoin11]

OK, info appreciated on that but it does nothing to aid resolving the problem.

Sincerely, this isn't sarcasm when I ask if you are able to assist me in pointing out the direction of EE's complaints procedure. I had a subscription, a substantial build up of txt. minutes and data fortified by multiple boost over many years and it's just been eradicated at a stroke with absolutely no recourse to rectify the issue. The whole embroiled procedure has been a joke, beyond parody and I'll be delighted to convey on as many forums as I'm able, to whatever audience and to whomever cares to note, just what an absolute shoulder shrugging, couldn't give a monkey's, not our problem, grade 'A' mickey mouse outfit EE is laid bare as when it comes to resolving an enquiry or issue.

Believe in the mantra 'There's no such thing as bad publicity'? Don't count it.

[XRaySpeX]

The only resolution you now have open to you is to buy a £10 pack or more cuz you let your legacy pack go on 12th Feb.

You never actually lost a substantial build up of txt. minutes and data cuz the pack wasn't bought on 12th Feb. The free Boosts are not lost when switching from legacy to modern packs.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[dontwantjoin11]

I've only just seen your rather smug 'game, set and match' reply to a previous post. The very first time I saw the notification stating 'card payment didn't go through' (12th Feb) was yesterday. Checking my bank account, payment was taken without issue, Furthermore, here's notification (as was the norm until yesterday) that the subscription was renewed without issue. Also below, notification of next renewal, ....which also went through without issue. Unsurprisingly, another example of EE blunder and misinformation.

'very flummoxing' indeed.