My PAYG bundle did not autimatically renew. Help

Shmelleh · ‎26-05-2025

XRaySpeX · ‎27-05-2025

Which pack did you have?

If you need to switch from a legacy pack to a modern pack, you will keep your existing boosts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Shmelleh · ‎26-05-2025

My £15 bundle did not renew automatically. I have had this pack for years and have built up alot of boosts. I do not want to start a new pack and lose that. Those were the only things keeping me from switching to a new provider. I still have no data calls or txts. This has bever happened before.

Leanne_T · ‎27-05-2025

Hi there @Shmelleh

Welcome to the community.

Can you text BALANCE to 150 and let me know the full reply?

When was the pack due to renew?

Thanks 🙂

Leanne.

XRaySpeX · ‎27-05-2025

Which pack did you have?

If you need to switch from a legacy pack to a modern pack, you will keep your existing boosts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP