Moving to pay monthly plan

[MitevTM]

Hello,

I am EE PAYG customer and trying to go on pay monthly plan. When I try online to get a plan for existing customers and click "log in for details" I get a message that unfortunately Icannot log in and sends me back to the deals page. Otherwise I am able to log into my account and check my mobile services. 

I call CS to see what the issue is and if can get one plan over the phone but they offered me different plan which was not as good as the one online.

Any help would be appreciated. 

Thanks

[j0yball]

Here is the message copied : 

You can text the following codes to 150 for free while in the UK or abroad.

BALANCE for more info on your remaining credit, allowances, packs, add-ons or free boosts,
RO country name for roaming rates (eg, RO SPAIN),
DATAROAMING to chose a data roaming bundle (outside EU only)
ALL PACKS for a list of packs available,
VO followed by voucher number (Incl mobile number at the end if topping up a different phone - VO 1234567891261236 07973100150 for example),
VM ON or VM OFF to control diverts to your voicemail
NOW if you have bought another pack and want to start it early,
STOP PACK to stop any active packs from recurring.

More info can be found at ee.co.uk/textservices

Joy

[Leanne_T]

Thanks for checking @j0yball 

Please give us a call on 150, the team will check your account and help you transfer to pay monthly and go through all available options.

Leanne. 

[XRaySpeX]

That's a general error msg when 150 does not recognise the keyword you texted.