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Keep number between top ups

Itredler
Visitor

‎02-08-2022 10:54 PM

Hi,

I don’t live in the UK so just need my phone a few times a year.  How long between top ups before I loose the use of my SIM card and the associated number. I don’t want to have to get a new number on each visit. 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎03-08-2022 01:30 AM - edited ‎03-08-2022 01:31 AM

After 180 days of non-chargeable activity it's deactivated. After 270 days it's lost completely.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
hayley5587
Visitor
In response to XRaySpeX

‎22-08-2022 11:45 AM - edited ‎22-08-2022 11:46 AM

I am in the same position as the original poster, however I was told by EE that I had to top up every 3 months to keep the sim/number active? Are you sure it's 6 months?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to hayley5587

‎22-08-2022 11:52 AM

Hi @hayley5587,

Welcome to the EE Community. 🙂

Please see What is pay as you go and flex hibernation, and how do I stop it? for everything you need to know.

Thanks

James

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