Issues with pay as you go plan

dorothycyc · ‎04-08-2025

Hi EE Team,

I switched to a Pay As You Go plan on 11th June 2025, and the 30-day transition period has now passed. My monthly plan has ended, and the EE app shows that my account is closed. I’ve also topped up my balance, but I’m still unable to send texts.I’ve tried multiple times to email the staff member I spoke with during the switch, but their mailbox is full. I’m currently overseas and urgently need to use my number. Could you please check whether my number has been successfully migrated to Pay As You Go and ensure that the account is active and able to send texts?

Northerner · ‎04-08-2025

Hi @dorothycyc

If you're PAYG account was not used in the UK then until you come back and use it on the UK network the number will not be activated.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

XRaySpeX · ‎04-08-2025

This user discussion group cannot check anything about your specific a/c for you; just advise you.

You switched to PAYG from contract on 11th June, but when did you leave the UK?

You can't send texts, but can you make calls?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Northerner · ‎04-08-2025

Hi @dorothycyc

If you're PAYG account was not used in the UK then until you come back and use it on the UK network the number will not be activated.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.