Is this a free number ?

[williamsays]

I was having trouble with my internet so rang EE about it . The number I rang was 07953966150 . I cant remember if it said " call us for free on.... " . I was speaking to them for 17 minutes .  I then found out a few days later that my mobile phone provider O2 had charged me almos £10 for the call . Is 07953966150 a free call number or not . Thanks . 

[XRaySpeX]

Who's your PAYG that you're enquiring about with, EE or O2? If EE, why weren't you calling from it rather than O2? You would have been charged 25p for a call from PAYG to EE CS.

£10 seems a lot for a call unless it's long. Don't you have a call allowance with O2?

[williamsays]

Hi  XraySpex (didnt they do a song called Warrior in Woolworths " ?) . Im on PAYG on O2 and the helpline number I got from the EE app . My broadband is with EE my mobile contract is with O2 . The call was at 10.45 in the morning on Saturday . 

[XRaySpeX]

@williamsays : So, is it about your EE Home BB you are trying to call EE about? What is the problem with it?

So this is not an enquiry about EE PAYG at all. O2 would have been charging their normal rates for a call to an ordinary mobile no.

[williamsays]

I thought that if EE are inviting people with a problem with EEs internet to call them then the call would  be a free call .