19-04-2023 07:54 PM
Hello. I have international pack. I still have 250 minutes left , but when I'm trying to call abroad it says that I've run out of credit. It's not a first time . I spoke with EE several times and they say it's a technical issue and I can change my tariff. But I know if I will change I will loose my minutes to call abroad. Since UK is no longer on EU they are not offering this to anyone but they can't swap me for something else without my permission. I've noticed that EE is doing problems with this so I will give up and change my tariff. I don't want to as I'm using it once/twice a week . I've told them all that but the answer is always...sorry I can't help u at the moment . It's happening always before my top up date. what can I do about it please
14-09-2023 07:50 PM
Happens to me all the time. Even when I make 1 call after that it says that I'm out of minutes after.
15-09-2023 07:29 AM
Hi @Zach2k14
Thanks for coming here.
Can you text BALANCE to 150 and let me know the full reply?
Leanne 🙂