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I top up my sim card but still haven't any credit

EwaK66
Investigator
Investigator

‎26-07-2022 09:16 AM - last edited on ‎26-07-2022 09:22 AM by EE Community Moderator

  • I top up my sim card but still haven't any credit and cant make a call
0 Helpful
9 REPLIES 9
Jon_K
Former EE Employee

‎26-07-2022 10:55 AM

Hi @EwaK66.

 

Welcome to the community.

 

How did you do your top-up?

 

Can you text BALANCE to 150 and let us know what you get back?

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎26-07-2022 03:18 PM

Could your credit have bought your Pack? Where are you & what type of call are you trying to make?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
EwaK66
Investigator
Investigator
In response to XRaySpeX

‎26-07-2022 03:54 PM

I used to top up than got adds to call to eu. 

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to EwaK66

‎26-07-2022 04:30 PM

Hi @EwaK66,

 

Are you in the UK?

 

Which add-on did you purchase?

 

What response do you receive if you text balance to 150?

 

James

0 Helpful
EwaK66
Investigator
Investigator
In response to Jon_K

‎26-07-2022 07:11 PM

Your current balance as of today 19:09 is £0.02. You have 0 minutes remaining until 12/08/2022 for your EU Minutes Add-On.
You have 0 minutes remaining until 16/08/2022 for your EU Minutes Add-On. Your last top up was £5.00 on 21/07/2022 at 08:41. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

0 Helpful
EwaK66
Investigator
Investigator
In response to Jon_K

‎26-07-2022 07:12 PM

I always top up using my card

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to EwaK66

‎26-07-2022 07:44 PM

The EU Minutes add-on is for making calls while abroad, not for making International calls from UK to non-UK nos. Those are not included in any of your allowances.

 

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
EwaK66
Investigator
Investigator
In response to XRaySpeX

‎26-07-2022 08:39 PM

I have already call abroad add on but still cant make a call becouse havent any credit. My last  top up was on 21 .07 it was 5£ but it didn't  appear on my EE account

0 Helpful
Jon_K
Former EE Employee
In response to EwaK66

‎27-07-2022 08:13 AM

Hi @EwaK66.

 

If the credit isn't appearing on your account, I'd recommend getting in touch with our Customer Care team so they can see what has happened to it.

 

Jon

0 Helpful