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I think my line has gone on hibernation

Ali92
Investigator
Investigator

‎13-11-2024 02:29 PM - last edited on ‎15-11-2024 07:10 AM by EE Community Moderator

Hello,

I've been abroad for 6 months now. I think my line has gone on hibernation. I've topped up but I still can't call or text. What can I do to get back these services?

 

Thanks

0 Helpful
11 REPLIES 11
Ali92
Investigator
Investigator
In response to Leanne_T

‎16-11-2024 08:53 PM

I'm in Uganda. I always use my phone but this time I haven't used in almost 6 months. Customer service used my credit to buy the pack I have but it still doesn't work. Is there something about having to connect a UK cell tower every 6 months or your line gets blocked?

Thanks

Ali
0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Ali92

‎16-11-2024 09:07 PM

@Ali92 wrote:
Is there something about having to connect a UK cell tower every 6 months or your line gets blocked?

You asked this question yesterday at 2.09AM, and it was answered at 6.01AM - there is no such restriction.

Have you ruled out an issue with the specific local network you're connected to, by manually cycling through each available operator in turn?

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