I paid for an EU roaming add on and it did not work

[Emily250]

Just to add the same thing happened to me in Poland a few weeks ago. I paid for an EU roaming add on and it did not work.

Flying to Germany tomorrow and just assuming I won’t be able to talk to loved ones for a week because roaming does not work. I can’t find a way to turn it on. Probably going to switch from EE because the service isn’t meeting expectations 

[Leanne_T]

Hi there @Emily250 

Thanks for coming to the community. 

Do you have an active subscription pack? 

Did you receive a text message when you arrived in Poland to add the Roam like home add-on? 

Speak soon 🙂

Leanne.