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I cant top UP my account

Kate185
Investigator
Investigator

Screenshot_20240628_193902_Chrome.jpg why I this like that? Why I cant top up my account 

 

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

@Kate185 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

It doesnt work... Still I have same picture and cant make the payment... Plus I am not from UK so I cant use any solution which makes me use UK card or adress.

Leanne_T
EE Community Support Team

Hi there @Kate185 

Thanks for trying 🙂

Are you using an international or UK debit/credit card to top up? 

Leanne.