I.D Needed...?

[Profile closed]

Hello everyone:)

I got a SIM out of a shop today as I thought of going back to EE. I moved over to giffgaff and I have been with them for quite a while but I'm a bit unhappy with it, so I decided to move back to EE. I think when I originally left, my account was set to be closed, but it never was as when I tried remaking one with my email it directed me to reset my password. So, done that, and went to link the number so I can top up and stuff, but it says I have to go to an EE store with proof of I.D.? I don't know why I would have to do this but I'm happy enough to do it but it seems like tons of bother just to link a number to an account. Am I perhaps doing something wrong? Thanks

[Christopher_G]

Hi @OskarPiwowarski 

We'd love to have you back. It seems as though it's trying to log you into your previous EE account. It seems like this has triggered something security-wise.

If you speak to our Mobile Care team or pop into an EE Store (whichever is easier), they may be able to un-register the old account so that you can register again with the new SIM with the same email address you used before. 

Chris

[XRaySpeX]

I've always linked PAYG SIMs bought online from EE to my EE a/c w/out being asked to visit a store.