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How to activate my SIM card abroad? I’ve added £10…

ParisYuan
Visitor

‎06-08-2024 05:53 PM

I bought one EE SIM card from Tesco before I departured to China. Now I inserted the SIM card into my phone and added £10 via EE APP. I received the SMS says successfully top up. But I can’t make the call, send the SMS at all. Don’t know how to activate the card. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎06-08-2024 06:12 PM - edited ‎06-08-2024 06:12 PM

@ParisYuan  I’m surprised you even got the message saying it’s topped up as you have to activate the sim in the uk first and make a chargeable action ie a call or text before you can use a sim abroad.      SIM cards can not active on a roaming network it has to be directly on the EE network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎06-08-2024 06:52 PM

There is some evidence that inactivated PAYG SIMs abroad or even in hibernation can receive texts but nowt else.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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