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Help！

Sakura007
Contributor
Contributor

‎22-04-2023 09:22 AM

My PAYG card can only receive text messages overseas, but cannot send text messages or make calls. I have recharged 5 pounds, how to solve it?

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12 REPLIES 12
XRaySpeX
EE Community Star
EE Community Star

‎22-04-2023 03:28 PM

The £5 pack is an old pack. When did you get this SIM? When did you last use it for a chargeable action?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Sakura007
Contributor
Contributor
In response to XRaySpeX

‎23-04-2023 09:03 AM

Is the £15 package cancelled, does it need to be activated in the UK to roam?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Sakura007

‎23-04-2023 09:11 AM

@Sakura007   In order to use an EE sim abroad you have to of used that sim in the UK first as the sim has to activate and used in the UK and that can only happen when connected to the EE network. You can not do this when connected to a roaming network and there is nothing that can be done to resolve this while you’re not in the UK.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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