Hello

[Anacristinaq]

Hello ! My sim not working. Someone  can help me ? 

[Christopher_G]

Hi @Anacristina1

Welcome to the community.

How long have you had this problem for? Has the SIM card ever worked? Is it a pay as you go SIM or a Pay Monthly contract SIM?

Chris

[Anacristinaq]

It’s a pay as you go sim . 
It works last month. I don’t top up more then 6 months. You know if I top up it’s still working?

[Christopher_G]

Have you made a call or send a text message on the device in the last six months, @Anacristinaq?

Chris

[Anacristinaq]

Yes ! I just received some text messages 

[Christopher_G]

OK thanks, @Anacristinaq

I think it would be best if you to speak to our Mobile Care team so they can look into this for you.

Chris

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.