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Have done Change pack topup paid but old pack got renewed

Rudra
Explorer

‎09-08-2022 07:47 AM

Hi , I have just paid for a new pack via online link by choosing change pack topup but still old pack got renewed and remaining balance added as credit , I’m 100% sure I have done that correctly online by navigating through correct options but still EE ignored choosen pack and activated old pack that was due for renewal , pls advise how to switch the new pack by reversing what EE has done by mistake ?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎09-08-2022 08:45 AM

@Rudra : How did you change pack? What to you mean by "change pack topup" & where do you see it? I don't see that anywhere. Post an image of the page asking for "change pack topup".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Rudra
Explorer
In response to XRaySpeX

‎09-08-2022 10:23 AM

Hi , I spoke EE customer care and they resolved the problem..


Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to Rudra

‎09-08-2022 11:12 AM

Thanks for coming back and letting us know @Rudra

 

Leanne 🙂

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