Failed top up
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11-11-2024 04:05 PM
I bought a new ee pay as you go sim and topped up online from my other phone and it showed successful and I got the confirmation email but it didn’t go on the account, I have since put the sim in a phone to activate it and top up to receive the data pack but the first top up has disappeared. Any ideas what I can do about this.
Thanks
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11-11-2024 04:08 PM
What does texting AL to 150 from your no. fully report verbatim (it is free)?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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11-11-2024 05:08 PM
It’s only showing the credit from the second top up. The data I have left , minutes and texts but no sign of the first one that I done. I realise that I should have activated it first possibly but still would have thought there would be a record of this top up as I have the confirmation text
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11-11-2024 06:53 PM
That's correct! The 1st top-up bought the pack that you have which is listed as "data I have left , minutes and texts". As you still have the 2nd top-up as listed there your books balance.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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11-11-2024 07:39 PM
Sorry don’t think I made it clear. It’s only showing the data pack, not anymore that the one 10 credit worth. Thanks for your help. I might have to just accept that it’s lost.
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11-11-2024 07:43 PM - edited 11-11-2024 07:44 PM
Let me see the the exact response to AL as I originally asked & I'll tell you where you stand. Just copy & paste it here.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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11-11-2024 08:01 PM
Your current balance as of today 17:05 is £0.00. You have 500 minutes, unlimited texts and 8.5GB remaining until 09/12/2024 for your £10 Pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 08/11/2024 at 15:37. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk
For info on our other Text Services, reply HELP or go to ee.co.uk/textservices
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11-11-2024 09:10 PM
I thought you said it was showing the credit from the second top up. It isn't! It's showing £0 credit. Looks like you're missing the 1st top-up. I should complain to CS.
You said in your OP that you topped this SIM up from another phone. You sure that didn't top up that other phone?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
