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EE credit

Hudaabdiweli65
Visitor

‎01-02-2022 07:02 AM

I topped up my credit on the 30th of January and it didn’t go to my data credit or minutes so I though I should wait until the start of February, yet it still hasn’t worked. Maybe it was a glitch so I called one of my contacts only to find 35p taken from my credit. This hasn’t happened for all the other times I have used ee I now have 9.65pounds in my credit for what reason. What should I do. 

0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎01-02-2022 08:10 AM

Hi @Hudaabdiweli65.

 

Welcome to the community.

 

Do you usually get a pack automatically when you top-up?

 

I'd recommend getting in touch with our Customer Care team so they can check your account and help you get this sorted.

 

Jon

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎01-02-2022 09:38 AM

Which pack were you on previously?

 

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)