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EE TOPUP not working

lc65850
Visitor

‎21-04-2025 09:08 AM

I’ve just paid for £20 credit to TOPUP on my pay as you go plan and it’s been taken out of my bank account but not been put into credit. Never had this issue before. What do I do?

0 Helpful
2 REPLIES 2
Peter_W
EE Community Support Team

‎21-04-2025 12:31 PM

Hey there @lc65850!
Welcome to the EE Community 🙂

When you look at your bank account, does it show as a pending transaction, or has it been fully taken?

I'd also recommend sending a text with AL to 150 as well, which should confirm if you have a pack active.

Peter

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-04-2025 01:30 PM

@lc65850 : Who or what is "TOPUP"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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