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EE Billing does not work

Kaidou
Explorer

""Your request for this service failed. Premium rate / 3rd party services are currently barred on your account. to remove the bar please text UNBAR to 150"" ~shows up whenever i try to make a payment via google play ee billing or even add EE billing to my mobile again as it removed.
so obviously texting UNBAR didnt work for me. I'm PAYG (Android) , and i've called customer service, spoke to i believe 4 or 5 different people- 1 being a technician, 1 being in the PAYG department specifically. They all say i have no bars whatsoever on my entire account, they even tried to bar everything, then unbar it to see if it was a "have you turned it off and on again" type of issue. nothing. I have made purchases previously via EE Billing, i thought it was a play store issue, contacted google and their customer support- they said it's an EE problem. so im kinda going back and forth and i just want to actually be able to use my phone's billing bc i dont own a bank account. i top up via voucher like i always have. I have also reset network settings like i was told to by EE C.S and still nothing. flipped my sim card to the sim2 slot, everything.

10 REPLIES 10

Hello, sorry for the late reply. It has indeed previously worked and as stated above i spoke to several customer support people over the phone. It now says "this service isn't supported, you may have a bar. PAYG customers are unable to use this service" 

 

So it seems its entirely unavailable for me because im PAYG and *Cannot* switch to contract at any point in time. All is good, i can just switch providers