06-11-2025 01:45 AM
""Your request for this service failed. Premium rate / 3rd party services are currently barred on your account. to remove the bar please text UNBAR to 150"" ~shows up whenever i try to make a payment via google play ee billing or even add EE billing to my mobile again as it removed.
so obviously texting UNBAR didnt work for me. I'm PAYG (Android) , and i've called customer service, spoke to i believe 4 or 5 different people- 1 being a technician, 1 being in the PAYG department specifically. They all say i have no bars whatsoever on my entire account, they even tried to bar everything, then unbar it to see if it was a "have you turned it off and on again" type of issue. nothing. I have made purchases previously via EE Billing, i thought it was a play store issue, contacted google and their customer support- they said it's an EE problem. so im kinda going back and forth and i just want to actually be able to use my phone's billing bc i dont own a bank account. i top up via voucher like i always have. I have also reset network settings like i was told to by EE C.S and still nothing. flipped my sim card to the sim2 slot, everything.
Solved! See the answer below or view the solution in context.
20-07-2026 10:09 PM - edited 20-07-2026 10:10 PM
Hello, sorry for the late reply. It has indeed previously worked and as stated above i spoke to several customer support people over the phone. It now says "this service isn't supported, you may have a bar. PAYG customers are unable to use this service"
So it seems its entirely unavailable for me because im PAYG and *Cannot* switch to contract at any point in time. All is good, i can just switch providers