Duration of PayAsYouGo sim works before deactivation

mdiba
Investigator
Investigator

‎30-06-2024 03:46 PM

I have not used my pay as you sim for a while with no balance and no top-up. I have heard that the sim will be still mine and activated for 179 days. Is it true?

I do not know how many days is remaining. Is there any part in the website that mentions this date exactly?

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎30-06-2024 03:49 PM

Hi @mdiba 

Please read the hibernation policy here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

Thanks 



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XRaySpeX
EE Community Star
EE Community Star

‎30-06-2024 04:27 PM

@mdiba : Partly!

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 178 days (~6 months) of non-chargeable use. You then have a further 90 days (~3 months) period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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