Duplicate Payment Taken

[9SRA]

In December duplicate payment has been taken for subscription pack. Payment of £10 taken 5th and 12th December. 

[Chris_B]

@9SRA  You’ll need to call customer support about this. There is no account access from here.

[Peter_W · Accepted solution]

Good morning @9SRA, thanks for getting in touch via the Community 😊

Like @Chris_B has mentioned here, in order for us to check what has exactly happened you'll be best off speaking with our customer care team. 

You can reach them on 150 from your EE mobile, or 07953 966 150 if you're calling from another provider.

Peter