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Morta
Visitor

‎31-07-2024 03:53 PM

Hello,

I am having issues with my EE SIM card. Due to inactivity, my SIM card has gone into hibernation. I have now topped up my account, but my SIM card is still not working. I cannot make calls, send messages, or use the internet.

What do I need to do to get my SIM card reactivated? Can you please help me with this issue?

Thank you.

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2 REPLIES 2
Ali_A
EE Community Support Team

‎31-07-2024 04:07 PM

Thanks for joining us on the community @Morta 

As you're account is now in hibernation you'd need to give our Customer Team a call on 0800 956 6000 from any other phone where a guide will be able to reactivate for you. 

You can find out more on our Pay as you go Help page

Ali

 

XRaySpeX
EE Community Star
EE Community Star

‎31-07-2024 05:13 PM - edited ‎31-07-2024 05:13 PM

@Morta : Once your PAYG SIM has gone into hibernation it is too late to top up to get it back. EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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