Disabled Sim card

[Zafarbek]

Hi,

I have topped up my old SIM card, but it is not activated. Could you please help me to activate it.

This is my number ***********

thank you in advance.

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[XRaySpeX]

@Zafarbek : When you say it's old, how old? When did you last use it?

Sounds like it may have gone into hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.