Data rollover

[Ashima]

My 20£ pack is about to end & I was looking to get a 5 or 10 £ pack now. Could someone please tell me if I will be eligible for a data rollover if I switch to a lower priced pack such as 5£ or 10£ flex 

[Leanne_T · Accepted solution]

Hi there @Ashima 

Thanks for posting on the community. 

You can find the plans eligible for data rollover in our About Data Rollover page. The lowest price plan is the £10, 30-day plan that includes data rollover.

Hope this helps 🙂

Leanne.

[Ashima]

Does the 10£ flex plan also be eligible for a rollover from my current 20£ plan? 

[Leanne_T]

Hi there @Ashima 

If you currently have the £20 Flex plan, you can find terms and conditions for Flex plans, in the EE Flex phone plans T&Cs. 

If not, you would need one of the packs I have linked above 🙂

Leanne. 

[Ashima]

Thank you for your reply! 

No I am currently on a non flex plan & wanted to switch to 10£ flex plan if it is eligible for a data rollover.

[Ali_A]

@Ashima 

The Flex and non-flex plans are different types of plan, so your allowances and any roll-over or bonuses that had been built up will not transfer over when you change plan types. 

Once you move to the Flex plan though you can start building data boosts and rollover again. 

You can find out more about what you get with the Flex plans at Flex Plans | Pre-Pay SIM | EE

Hope this helps! 

Ali 

[Ashima]

Thank you for your reply! 
I will continue on the non flex plan then, thank you!

[Ali_A]

You're welcome @Ashima 

Glad we could help you with this. 

Ali

[XRaySpeX]

The Flex plans are legacy & are no longer sold unless you're already on it.

[Ashima]

Ohh They’re available on the EE app though.

The app is not accepting my travel card for payment.

what should I do ?