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Data Sim Top Up Issues

calamaster
Investigator
Investigator

‎16-08-2024 01:33 PM

Your page at: https://ee.co.uk/bills-payments/mobile/fast-payment needs to be recoded as it DOES NOT WORK.

I have a Data only Sim in my Motorhome used for 4G Booster and Wifi.
Where I am is a very poor connection 4G but the above works fine with the booster.

I ran out of Data - I have no Credit. I wanted to PAY YOU.
Since I have no Data you ask me to get a Wifi Connection and top up....DOH! How can I get Wifi if I have no other means to get Wifi connection.... This is poor guidance.
I eventually got the the page above and waited over 30 minutes for it to try and load. The form loads fine but the reCaptcha does not, so you cannot submit the form. It appears to have trouble with the mass of TLS connections the page is trying to make on a very poor connection.

On my Phone I managed to send a What's App message to my brother with the link / data sim Phone Number and he PAID for me. Thus I am now back up and running and can send THIS message!

Why you have reCaptcha on a page that wants to PAY YOU ANONYMOUSLY is a mystery and not needed.
This page needs to be recoded to make it have far less 'weight' and is slick to download with poor connections (obviously not tested properly). I know about this stuff - my Company Builds Websites.

Apart from this 'moan' I am very happy with EE Data Sim and connections I am getting - wherever I happen to be in my Motorhome.

There is a Moral to this story though - ALWAYS make sure you have enough CREDIT loaded to BUY DATA when it runs out!

 

 

 

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10 REPLIES 10
calamaster
Investigator
Investigator
In response to XRaySpeX

‎18-10-2024 07:38 AM - edited ‎18-10-2024 07:40 AM

The illogic is stated within your own statement:

My Data 1st invites you to Buy Data - I am not BUYING ANY DATA (which would be logical) , I am ADDING MONEY TO MY ACCOUNT, which is ADDING CREDIT. Thus this has nothing to do whatsoever with 'BUY DATA'.... Illogical, bad use of English.

This is where 'umpteen' users are getting confused and thus interweb is full of queries regarding this.

The link should be dynamic - that's how I write these things.

1. if user has NO CREDIT - it changes to ADD CREDIT

2. If user HAS Credit - it changes to BUY DATA

Pretty simple code and logical.

 

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