Changing plan

[Zeba1]

How can I can change my plan from monthly to pay as you go. 

[Chris_B · Accepted solution]

@Zeba1  You call customer support as you want to terminate the contract and request it to be changed to PAYG.  If you still within  the contact term you’ll be required to pay off the remaining term. 

[XRaySpeX]

@Zeba1 : You request CS to cancel your contract with 30-days notice & move it to PAYG.

[Kathy1961]

I have always paid about £14 a month . All of a sudden my bill has become £21 . Can you please give me a call to explain and alter my plan to it’s previous arrangements 

[Chris_B]

@Kathy1961  No one will call you,  this is a public forum and no one here knows who you are, you need to call customer support yourself.  Have you looked at your bill breakdown to see if you have any out of allowance charges? 

[XRaySpeX]

@Kathy1961 : You don't get bills with PAYG.

What does texting AL to 150 from your no. fully report verbatim (it is free)?