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Change from monthly plan to payg

Abe12
Explorer
 
1 SOLUTION

Accepted Solutions

@Northerner : Wrong direction!

@Abe12 : Call CS giving 30 days notice to cancel your contract & ask for it to be moved to PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @Abe12 

How can we help? 

Please read here as well: 

https://ee.co.uk/help/mobile/upgrade/pay-as-you-go-upgrades

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

@Northerner : Wrong direction!

@Abe12 : Call CS giving 30 days notice to cancel your contract & ask for it to be moved to PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_S
EE Community Support Team

Hi @Abe12 As @XRaySpeX mentioned, you'd just need to give us a call so that a guide can process a move to pay as you go request.

The transfer takes 30 days to complete and you can keep your same sim if you like.

To get the request processed, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S