Cancelled PAYG Sim

[ma551ve]

Hi

I received a Text advising my PAYG cancellation was being processed and has completed, and to contact 150 if I didn't request this. I didn't request the cancellation and 150 were unable to help. Is there any reason why the message is advising to contact 150 when they are unable to help?

Is there any department which can help retrieve the PAYG sim number? or an escalation process?

Thanks

[ma551ve]

Could you clarify the purpose of the advice from the link you provided?

"If we don’t hear from you after 273 days we’ll assume that you no longer wish to keep your account and we will recycle the number and all credit remaining will be lost."

This suggests to me that something can be done if it's before 273 days (after 269 days)?

[Ali_A]

@ma551ve Do you know which date you last made any chargeable activity on the line? 

Ali