Cancel Subscription Pack and go back to PAYG

Goffin · ‎04-05-2023

Hi,

I'm living outside UK now so the subscription pack I had doesn't work where I am. Therefore, I need to cancel it. However, I would like to keep my number active. How can I return to PAYG?

Katie_B · ‎05-06-2023

Hello @Islanista.

Do you have the SIM still?

Are you able to text STOP to 150?

Katie

Goffin · ‎05-06-2023

As I said above, it did finally work, but actually I had to enter STOP PACK not just STOP.

NasaDeejay · ‎30-10-2023

I forgot to cancel my subscription before top up, how can i cancel existing package or upgrade to the package i wanted without losing the money please?

James_B · ‎30-10-2023

Hi @NasaDeejay,

Welcome to the EE Community. 🙂

If your pack has already been purchased, it may not be possible to change it.

I'd recommend contacting our Customer Care Team on 150 to see if they can help.

James