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Can’t delete device in My EE app

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Li66
Explorer

‎27-02-2024 11:27 AM

I added a new number as a device in My EE app and stopped using the previous device (telephone number). But there is no option for me to delete the previous device. When I choose my new device and press recurring top up, it shows my previous device so I can’t recurring new device and actually top up my previous number. Now there is £45 credits in my previous number.How can I get the refund or transfer the credits to my new device? How can I recurring top up my new device and get 10% off?

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HectorAlonzo
Investigator
Investigator

‎23-08-2024 03:59 PM

Excellent,

Sorry for my mistake, and thank you everybody for clarifying for me.

Kind regards,

 

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XRaySpeX
EE Community Star
EE Community Star
In response to HectorAlonzo

‎23-08-2024 04:01 PM

@HectorAlonzo : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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