Buy a private number and top up, but no service.

[LaiHim]

Hi, there. I buy the private number under EE sim and top up by pay as you go subscribion few day ago (15/5/24), now: 17/5/24. But I text 150 isno balance and no service. Can you help or me. I add £10 top up already. Thanks

 

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[Leanne_T]

Morning @LaiHim 

Thanks for coming to the community. 

Are you in the UK or abroad? 

Have you restarted your phone? 

Leanne.

[LaiHim]

Hi Leanne, 

iI am jn UK and testart the phone alreday. But still not working.

[LaiHim]

Leanne,

The app show that I was no data, need top up, but I top up already on 15/5 for £10. Please help.

LaiHim 

[Leanne_T]

Hi @LaiHim 

Thanks, to get the pack looked into please call us on 150 from an EE phone or 07953 966 150 from any other phone 🙂

Leanne. 

[LaiHim]

 

[LaiHim]

I top up£10 and the bank charge me £10 already, I sure is top up

[Leanne_T]

Hi @LaiHim 

If you give us a call the team will certainly get the top up and pack looked into for you. 

Leanne.

[Alhamadi]

Yes i am

[Peter_W]

Hey there @Alhamadi.

Welcome to the EE Community 😊

Are you facing similar issues with a pay as you go SIM you just purchased?

If you are, where is it you got this from?
Peter