Any ideas why EE were unable to accept PAYG top-up payments to my number?

[Natasa666]

long time since last online top-up and EE has clearly changed their website. the only link I could find was "anonymous top-up" page to make payment online.

But when I gave my mobile number to make a payment I got the message "We're not able to accept payments to that number. Please try again."

 why EE were unable to accept payments to my number? Maybe I was using the wrong payment link, if so any suggestions what link to use in future?

it cant be anything to do with the credit card because i didn't get that far.

many thanks

"anonymous top-up" https://ee.co.uk/bills-payments/mobile/fast-payment-payg

[Leanne_T]

Hi @honeybrowne 

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne 🙂

[honeybrowne]

hi i want to take 10 (8GB Data) pond pack with my balance amount but not possible through website.

what shall i do ?

[Leanne_T]

Hi @honeybrowne 

Can you let me know the reply you get from texting BALANCE to 150? 

Do you currently have an active pack? 

Leanne. 

[honeybrowne]

8GB data

£10.00

Unlimited texts

500 minutes

Renews every 30 days

Data will roll over

[XRaySpeX]

@honeybrowne : What does texting AL to 150 from your no. fully report verbatim (it is free)?