Add-ons: there appears to be a broken link..I can’t purchase data with my credit

O3me
Visitor

‎23-08-2022 10:55 PM

 
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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎23-08-2022 10:57 PM - edited ‎23-08-2022 11:00 PM

Where's there a broken link? Do you mean the http://add-on.ee.co.uk/status page? Yes, that's been Forbidden for about 2 weeks & EE hasn't yet fixed it. Try clearing your browser's cache & cookies. That might work temporarily. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎24-08-2022 08:25 AM

Hi @XRaySpeX

This has been fed back to the relevant team. 

Thanks 🙂

Leanne. 

Elaine1961
Investigator
Investigator

‎24-08-2022 08:24 PM

When will site be running I can't use my credit

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XRaySpeX
EE Community Star
EE Community Star
In response to Elaine1961

‎24-08-2022 09:23 PM

@Elaine1961 : Why not? Can't you use the Text Service instead? Text ADD DATA to 150 & choose an add-on.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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