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Add ons not working

Nz15
Explorer

‎29-04-2024 02:07 PM

I cannot seem to access any of the services to add on additional data, and it is quite frustrating. Nor can I reach or call EE for support as it says the service is temporarily unavailable.

I received a text message for possible data add on packages including £6 for 1GB for 7 days and £8 for 2GB for 7 days. I topped up my account with £8 in hopes to add 2GB, but it automatically added on 1GB which I did not request.

I no longer have enough credit to add on 2GB instead…

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎29-04-2024 02:50 PM

@Nz15 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)